Setting the Standard for Quality in Healthcare Interpreting

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Get Certified,
Get Connected,
Get Informed.

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Communication.
Quality.
Meaningful Health Care.

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Healthcare Interpreters

The CoreCHI™ and CHI™ are the nation's highest certification credentials available to healthcare interpreters

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Hospitals &
Healthcare Providers

Healthcare providers choose CCHI certified interpreters - CoreCHI™ and CHI™ - as their preferred means of ensuring language access. Join us and demonstrate your commitment to quality care and patient safety.

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Language Service Providers

Healthcare providers depend on you to have trained and qualified interpreters. It is just smart business to validate your hiring practices and training with CCHI credentials.

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Training Providers

Healthcare interpreters and providers choose CCHI accredited continuing education programs. CCHI accreditation ensures your program's credibility and visibility.

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01.16.2018

Certification Commission for Healthcare Interpreters

CCHI is committed to preserving your privacy and safeguarding your sensitive information. We are committed to protecting your privacy online and maintaining your expectation of trust while visiting our website. In some limited circumstances, we may be required to disclose information that is collected on our web sites. Those circumstances include requests for information from law enforcement agencies or requests to produce information in compliance with a subpoena or judicial order. We may also disclose personal information to protect and defend our rights and property, or when necessary to protect our interests, our web site(s), or the safety of the public or our users.

We do not collect personally identifiable information about individual users except when those individuals specifically provide it. The information may include names, addresses, phone numbers, email addresses, or other personal data in greater or lesser detail. We use this information for the purpose of providing information or for the purpose stated on the form where we collect the information. Should you choose to provide your information, it may be shared within our organization for the purpose of responding to any comments or questions you submit and to provide any follow-up information about our organization.

If you have any questions about our Privacy Policy, the information we have collected from you online, the practices of this site, or your interaction with this web site, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Site Content — All content on this site is copyrighted and protected by copyright as a collective work or compilation under U.S. copyright and other laws.  The material, content, names, and logos of CCHI appearing on this site may not be used in any advertising or publicity, or otherwise used to indicate CCHI’s sponsorship of, or affiliation with, any product, service, event or organization without CCHI’s prior express written permission.

Links to Other Sites -- This site may contain links to other sites provided by third parties. CCHI does not control the privacy policies or practices of these websites.  CCHI is not responsible for the content or practices of any linked third party websites, and we provide these links solely for the convenience and information of our visitors.

CCHI Logo and Trademark Usage Guidelines

You may view the Policy on using the CCHI logo and trademarks by clicking on the title.  Please read the guidelines carefully and submit your request in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. before using CCHI's logo.

If you have questions about these guidelines, or if you become aware of any unauthorized use of any CCHI mark, you can send an e-mail to CCHI to the email address specified above. Please include a copy or screen shot of unauthorized use with the e-mail.

Click here to view the Guide to the Use of the CoreCHI™ Mark. It is not to be used by interpreters working in languages for which the CHI™ certification exists (not for Arabic, Mandarin, Spanish).

Click here to view the Guide to the Use of the CHI™ Mark. It applies to interpreters wokring in languages for which the CHI™ oral examination exists (Arabic, Mandarin, Spanish).

 

ADA Accommodation Procedures

Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date. Applicants must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability.

If a special need arises after the candidate submits a request for scheduling but before they actually take an exam, the candidate must complete and submit CCHI’s ADA Accommodation Request Form (click here to download this form or see it in Appendix E of the Candidate's Examination Handbook). This form and accompanying documentation may be submitted by email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

CCHI has specific ADA accommodations for candidates who are blind or have low vision:

ADA Accommodation Procedure for the CoreCHI™ Examination

ADA Accommodation Procedure for the CHI™ Examination

CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

ADA Accommodation for Actuator-Assisted Examinations

 

Confidentiality Policy

CCHI respects the privacy of all applicants and candidates. All materials submitted or received in connection with applications and all test scores are held in confidence, except upon permission for disclosure from the applicant or candidate or except as required by law, including disclosure to governmental licensing bodies upon appropriate written request.

CCHI has established a number of policies and procedures to ensure the integrity of its examination procedures and protect applicant and candidate privacy:

  • With candidate permission, CCHI may release exam results to the educational program(s) which the candidate graduated from to assist the educational program or aid in reimbursement of fees. Individual candidate results may be counted, without authorization, in aggregate data gathered for program evaluation and reporting purposes.
  • Performance feedback reports providing data on exam performance will be released only to the candidate.
  • All exam content and materials are strictly confidential and will not be released to anyone except those involved in the development and administration of the exam.
  • Official exam results are sent via e-mail to candidates only.
  • CCHI may provide verification of certification status without authorization.
  • CCHI will maintain a system of safeguarding confidential information provided by applicants/candidates and those granted certification.

No outside agency or persons shall have access to any individual’s files/records unless permission is granted in writing by the applicant/candidate or credentialed individual. In the event of legal proceedings, records will have to be requested in writing by the court or the individual’s legal counsel.

Individuals may elect to have their name withheld from publication in the online directory of certificants.  These individuals are listed in CCHI’s Credential Verification, and the Interpreter Registry, available at https://cchi.learningbuilder.com/Account/Login.

CCHI reserves the right to independently verify all information submitted by applicants on their applications or as supplementary materials. CCHI authorized individuals will check applications for accuracy of information. Information may be verified by telephone, e-mail, and/or letter. All information obtained through verification procedures will be confidential except in instances where the law demands disclosure. Should any information submitted by an applicant on the application or as supplementary material be found false, the applicant will be notified and declared ineligible to continue in the application and credentialing process. If the applicant has been granted a credential, the credential may be revoked.

 

Disciplinary Policy

You may view the Disciplinary Policy by clicking on the title above.

 

Non-Discrimination Policy

The Certification Commission for Healthcare Interpreters (CCHI) endorses the principles of equal opportunity and non-discrimination. CCHI does not discriminate with regard to age, gender, national origin, race, religion, ethnicity, disability, marital status, veteran status, sexual orientation, or any other category protected by federal or state law.

 

Examination Retake Policy

Candidates who do not pass the CoreCHI™ or CHI™ examination may re-take either examination. If the eligibility requirements (prerequisites) are changed after the examination, CCHI will determine if an applicant has to meet the new prerequisites.

Candidates can retake the CoreCHI™ exam after a 90-day waiting period. Candidates can retake the CHI™ oral performance exam after either a 90-day waiting period or during the next testing window, whichever occurs first. Candidates can retake any exam up to three times within a one year period.

The waiting time between retakes is mandatory in order to preserve the integrity of the tests and allow the candidate to improve their knowledge and performance.

 

Security Procedures and Protocols

Candidates must agree to abide by CCHI’s policies protecting the integrity of CCHI’s certification examination at the time of submitting their application. The online application contains the Statement of Understanding that, among other issues, states:

“I understand that all examination content is confidential. I agree not to discuss it with anyone except for CCHI authorized representatives if needed to exercise my right to provide feedback, describe exam irregularity or appeal. I understand that disclosure of the examination content is a violation of CCHI’s Disciplinary Policy, and CCHI will apply sanctions deemed appropriate pursuant to the said policy and may seek legal action against me.

I agree to abide by all CCHI’s policies, including but not limited to CCHI’s Confidentiality and Disciplinary Policies as well as all instructions regarding taking any of CCHI’s examinations.”

Candidates must abide by the testing administration security procedures that are stated in:

 Failure to comply with CCHI's security policies and procedures may result in disciplinary sanctions. See CCHI's Disciplinary Policy for the incident review process and possible sanctions.

 

Acceptance of Gifts Policy

The Certification Commission for Healthcare Interpreters (CCHI) accepts monetary and in‐kind support from private and public organizations to pursue the development of a single, national, valid, credible and vendor‐neutral certification program for healthcare interpreters. To help ensure the independence, integrity, credibility, and validity of its work, the CCHI adheres to the following principles and policies in accepting such support. In general, the CCHI accepts monetary and in‐kind support that:

  1. Does not affect the Commission’s independence to pursue its work;
  2. Does not endanger the Commission’s integrity or reputation.

The determination of whether financial support is being provided as a gift will be based upon the guidance provided below, and will depend upon the particular characteristics of the funder and funding.

 

Advertising Policy

There are three ways to advertise with CCHI:

  1. Banner Advertisement on this website
  2. Advertisement in the CCHI’s monthly electronic Newsletter
  3. Email to CCHI Customers

You may view the Advertising Policy and CCHI's Rate Card by clicking on the corresponding titles.

 

Conflict of Interest Policy

The purpose of this document is to set forth a clear description of who is eligible for participation as a commissioner to the CCHI; how eligible persons will be admitted as commissioner or working group/committee member; and the rights and obligations associated with being a commissioner or working group/committee member to the CCHI.

Each commissioner agrees to share completely any and all of their own materials and information related to National Healthcare Interpreter Certification in order to inform and further the work of the CCHI.

Upon request, each committee/working group member agrees to share completely any and all of their own materials and information related to National Healthcare Interpreter Certification in order to inform and further the work of the CCHI.

“Materials or information related to healthcare interpreting” include all materials or information that reasonably might further the development of National Healthcare Interpreter Certification, including without limitation materials related to pre‐qualifications, training, certification testing, or continuing education.

 

 

Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date.

There are two ways to notify CCHI of the ADA accommodation request:

  • If a special need or disability is present at the time of submitting the application or paying for a CCHI examination and before receiving a Notice to Schedule, the applicant should choose the “Request ADA Accommodation” option before they select the orange “Pay fees” button in the online application system. At this time the applicant will be directed to explain the nature of their request and to upload necessary documentation in an electronic format.
  • If a special need or disability occurs after the applicant has already received their Notice to Schedule, they must complete and submit via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or at This email address is being protected from spambots. You need JavaScript enabled to view it. the CCHI’s ADA Accommodation Request Form (click here to download this form or see it in Appendix E of the Candidate's Examination Handbook), along with the supporting documentation.

Regardless of how the ADA accommodation request is submitted – via the online application system or via email – an applicant/candidate must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability. The applicant’s/candidate's request will not be considered complete and reviewed without the CCHI's ADA Accommodation Request Form.

The documentation provided in CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application. It should include correspondence from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation required to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature.

The applicant/candidate grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.

Examples of requests for special testing accommodations that may be granted include: modification of seating or other physical arrangements in the examination facility; providing for the examination to be taken in an accessible location; or providing for a reasonable extension of testing time.

Examples of requests for special testing accommodations that may be denied include: modification of the content of an objective multiple-choice examination; providing for unlimited testing time; permitting a reader to paraphrase test material or translate the material into another language.

All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) in one’s application or no later than 45 days before scheduling an exam may result in the accommodations not being available at the time of the examination.

Applicants/candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the applicant’s/candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.

CCHI has specific ADA accommodations for candidates who are blind or have low vision:

ADA Accommodation Procedure for the CoreCHI™ Examination

ADA Accommodation Procedure for the CHI™ Examination

CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

ADA Accommodation for Actuator-Assisted Examinations